Cookie Policy

Last Updated: 03/12/2025

This Cookie Policy explains how GravixChat uses cookies and similar tracking technologies when you visit our website or use our online services (“Service”). By continuing to browse or interact with our platform, you agree to the use of cookies as described in this policy.

1. What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites function properly, provide a better user experience, and collect information for analytics, personalization, and security.

Cookies may be:

  • Session cookies: deleted when you close your browser
  • Persistent cookies: stored until manually deleted or expired
  • First-party cookies: set by GravixChat
  • Third-party cookies: set by analytics or service providers

2. How We Use Cookies

We use cookies to improve platform performance, personalize content, and ensure secure and efficient operation of GravixChat.

We use cookies for the following purposes:

2.1 Essential Cookies

Required for the website to function correctly.
These cookies enable core features such as:

  • User authentication
  • Secure login sessions (JWT, OAuth)
  • Account management and subscription access
  • Loading essential resources

These cookies cannot be disabled.

2.2 Performance & Analytics Cookies

Used to analyze how users interact with the website.
We use tools such as Google Analytics and similar services to measure:

  • Website traffic
  • User behavior patterns
  • Page performance
  • Feature usage statistics

This helps us improve speed, usability, and platform stability.

2.3 Functional Cookies

Enhance your experience by remembering your preferences, such as:

  • Language settings
  • Theme options (light/dark mode)
  • Widget preview customization
  • Saved dashboard filters or configurations

These cookies improve convenience and usability.

2.4 Marketing & Tracking Cookies

Used to deliver relevant ads and measure advertising effectiveness.
These may be placed by third-party advertising partners and may track browsing behavior across websites.

Examples include:

  • Google Ads
  • Meta Pixel
  • Similar retargeting tools

You can disable these cookies at any time (see Section 4).

3. Third-Party Cookies

Some cookies are set by third parties we integrate with, including:

  • Google Analytics
  • OpenAI services (for rate-limiting and security)
  • Payment providers (Stripe, Paddle, etc.)
  • Customer communication tools
  • Embedded media or scripts

These third parties may use cookies to collect data for their own purposes.
We recommend reviewing their respective privacy policies.

4. Managing Your Cookie Preferences

You have the right to control your cookie settings.

You can:

  • Accept or reject non-essential cookies via our cookie banner
  • Change your browser’s cookie settings
  • Delete existing cookies from your device
  • Block tracking cookies from analytics or ad networks

Note: Disabling some cookies may affect website functionality or limit certain features.

5. Data Collected Through Cookies

Cookies may collect the following types of data:

  • IP address (anonymized where possible)
  • Device type and browser information
  • Pages viewed and time spent on site
  • Clicks, scrolls, and navigation behavior
  • Session identifiers
  • Referrer URLs

We do not use cookies to collect sensitive personal information.

6. Legal Basis for Using Cookies

Under GDPR and similar laws, we rely on:

  • Legitimate interest for essential and functional cookies
  • User consent for analytics, marketing, and third-party cookies

Consent can be withdrawn at any time through browser settings or our cookie banner.

7. Updates to This Cookie Policy

We may update this Cookie Policy periodically to reflect legal or operational changes.
Any modifications will be posted on this page with an updated “Last Updated” date.

8. Contact Us

If you have any questions about our Cookie Policy or data practices, please contact us at:
support@gravixchat.com