FAQ

Frequently Asked Questions

Find answers to the most common questions about GravixChat, installation, training, and customization.

GravixChat is an AI-powered chatbot that you can integrate into your website to answer customer questions, provide support, and improve engagement.

The system automatically scans your website, extracts meaningful text, and uses it to generate accurate, context-aware responses.

Yes! You can upload PDF, DOCX, and TXT files to expand your knowledge base instantly.

Absolutely. GravixChat understands user messages in any language and responds in the same language—even if your content is written differently.

You can copy your unique embed code from the dashboard and paste it into your website’s header or body section. It works with all platforms including WordPress, Wix, Shopify, etc.

Yes. You can fully customize colors, avatar, position, size, and choose between light or dark mode—all with live preview.

Simply click “Rescan Website” in your dashboard. The chatbot will fetch the latest content automatically.

Your plan determines the number of messages, websites, and document limits. You can view your remaining quota anytime in the dashboard.

Yes. GravixChat can display source references, showing users which page or document the answer was based on.

All data is processed securely, and authentication is done using encrypted tokens. User files and conversations are protected under strict security practices.

Yes. You can set custom instructions, define AI roles, adjust tone, and create workflows that trigger actions like collecting emails or showing special messages.

Yes. GravixChat offers a 7-day free trial so you can test all features before choosing a plan.