Usage Policy

Last Updated: 03/12/2025

This Usage Policy outlines the rules and acceptable use of the GravixChat platform (“Service”). By accessing or using GravixChat, you agree to follow these guidelines to ensure a safe, secure, and fair experience for all users. Failure to comply may result in limitations, suspension, or termination of your account.

1. Acceptable Use

You may use GravixChat for lawful business purposes, including but not limited to:

Creating and deploying AI-powered chatbots
Training chatbots with website content, uploaded documents, or provided text
Managing user interactions and analyzing chatbot performance
Customizing the chatbot widget and workflows
Accessing analytics, event logs, and chat history

You agree not to use the Service in any manner that could harm, disrupt, or negatively impact GravixChat or its users.

2. Prohibited Activities

Users are strictly prohibited from:

2.1 Illegal or Harmful Use

Using the Service for fraudulent, misleading, or unlawful activities
Providing or uploading content that violates intellectual property rights
Distributing harmful or malicious software through the platform

2.2 Abuse of AI Functionality

Using AI outputs for illegal decision-making or deceptive business practices
Attempting to manipulate, exploit, or reverse-engineer the AI models
Generating offensive, discriminatory, or harmful content intentionally

2.3 Platform Misuse

Overloading or attempting to disrupt service performance
Circumventing usage limits, billing mechanisms, or API restrictions
Sharing account access with unauthorized individuals

3. Content Responsibility

You are fully responsible for all content you upload, including:

Documents (PDF, DOCX, TXT, etc.)
URLs and website data
Manual text and instructions
Workflow actions and chatbot rules

You ensure that:

You own or have rights to use the content
Content does not contain sensitive personal data unless legally compliant
You follow applicable privacy and data protection regulations

GravixChat is not responsible for inaccuracies or consequences arising from user-provided content.

4. Data Usage & Privacy

GravixChat processes your data solely to provide and improve the Service.
We do not sell or share your data with third parties for advertising purposes.

Users must comply with applicable data privacy laws (GDPR, CCPA, KVKK, etc.) when handling customer data collected through the chatbot.

For more details, please refer to our Privacy Policy.

5. Security Requirements

Users must take reasonable steps to protect their accounts, including:

Using a strong password
Keeping login credentials confidential
Enabling secure logins (e.g., OAuth with Google)

If unauthorized access is suspected, you must notify us immediately.

6. Fair Usage Policy

To maintain stable service for all users:

Message limits, document limits, and scanning limits may apply depending on your subscription plan
Excessive usage outside normal operating behavior may trigger automatic throttling
Abuse may result in additional fees or service suspension

7. Third-Party Integrations

GravixChat may integrate with third-party tools (e.g., OpenAI, analytics providers).
Your use of these services may be subject to their own terms and policies.

You agree not to misuse these integrations or abuse API usage.

8. Termination

We reserve the right to suspend or terminate accounts that:

Violate this Usage Policy
Pose security threats
Engage in abusive or illegal activity
Fail to comply with billing or subscription agreements

Upon termination, access to your data and chatbots may be limited as described in our Terms of Service.

9. Changes to This Policy

We may update this Usage Policy at any time to reflect legal, technical, or operational changes.
Continued use of GravixChat after updates constitutes acceptance of the new policy.

10. Contact Us

For questions or concerns about this Usage Policy, please contact us at:
support@gravixchat.com